Privacy Policy

Information We Collect

We collect the information you choose to share with us and a small amount of technical information about how you use this site.

• Contact details you submit through our request or inquiry form, such as your name, phone number, and the details of your message.
• Booking and payment information you provide when you schedule a visit through our online booking system.
• Basic site analytics, such as pages viewed, general location, browser type, and device, collected automatically as you browse.

How We Use Your Information

We use your information to:

• Respond to your questions and requests.
• Schedule appointments and confirm your visits.
• Provide and follow up on the care, training, and recovery services you request.
• Maintain, secure, and improve this website.

We Do Not Sell Your Information

We do not sell your personal information.

Health Information and HIPAA

MYOLAB handles personal health information consistent with applicable law, including the Health Insurance Portability and Accountability Act (HIPAA) where it applies to our services. This website is intended for general information and basic intake. Please do not use the contact or booking forms to transmit detailed medical records or sensitive clinical history. Any protected health information you share in the course of care is handled under our clinical privacy practices, which are provided to you as a patient.

Cookies and Analytics

This site uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our pages. You can control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the site function.

Third-Party Services

We rely on reputable third-party providers to operate parts of this site and our practice, including online scheduling, payment processing, and website hosting. These providers process information only as needed to deliver their services and are expected to maintain reasonable safeguards. We are not responsible for the independent privacy practices of websites we link to.

Data Retention and Security

We keep personal information only for as long as needed to provide our services, meet our legal and recordkeeping obligations, and resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights

You may request access to the personal information we hold about you, ask us to correct or delete it, or opt out of marketing communications. To make a request, contact us using the details below. We will respond consistent with applicable law.

Children's Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children through the site. If you believe a child has provided us information through this website, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Continued use of the site after an update means you accept the revised policy.

Contact Us

If you have questions about this policy or your information, contact MYOLAB by phone at 610-400-3116, by email at hello@myolabhq.com, or reach us in Malvern, PA.